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Our offices will be closed from Dec 24, 2008 to Jan 1, 2009, inclusive, and will reopen Jan 2, 2009.

 

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Product Support: Home

Point Grey Research endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing PGR customers with assistance.

Technical Support Hot Topic - December 2008

Release of FlyCapture 1.8.1.3

The latest release of FlyCapture has just been released, including many improvements over the 1.8.0.1 release.

While 1.8.0.1 introduced support for DirectShow applications, there were some third party applications with which the DirectShow driver did not work properly. Release 1.8.1.3 includes a large improvement in the support of DirectShow applications, including support for Windows Movie Maker, Skype, Debut, Metaguide, and Maxim/DL.

The new 1.8.1.3 release also has many other features and improvements such as:

- Statically linked IPP library, so no more ipp dll's are required during installation.
- Signed USB driver, allowing installation of the driver onto Windows Vista.
- New DirectShow and ActiveX examples installed with the FlyCapture SDK.

For more information on the changes made for this new FlyCapture release, please refer to the release notes on the PGR downloads site at http://www.ptgrey.com/support/downloads/.

Support News

Release of Windows Vista SP2 Beta

For more information on this hotfix, please visit the microsoft site at http://support.microsoft.com/kb/951410.

For more information on downloading Vista SP2 Beta, please visit the Microsoft Download Center at http://www.microsoft.com/downloads/.

New Downloads Available

Point Grey strongly recommends reading the product Release Notes (where applicable) before installing. For these and other product downloads, visit our downloads site.

1. FlyCapture® SDK 1.8 Beta 3
2. Ladybug® SDK 1.3 Beta 15
3. Flea®2 Firmware 1.2 Release Candidate 0

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues.

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Contact Support
Our Technical Support Team is available to provide existing PGR customers with assistance regarding the installation, troubleshooting, configuration, and customization of PGR cameras.

 

Version 2.0 of the FlyCapture SDK is coming soon, featuring support for both Windows and Linux operating systems, support for multiple interfaces and programming languages, and much more. Learn more...

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